Service-Con-201 Service Console Practice Question
An agent is working on a Case workspace tab and wants to pin the tab so that it cannot be accidentally closed when reaching the maximum tab limit. How can the agent achieve this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Right-click the workspace tab and select Pin Tab
Agents can right-click a workspace tab in the console and select 'Pin Tab' to prevent it from auto-closing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Right-click the workspace tab and select Pin Tab
Why this is correct
Pinning a workspace tab ensures it remains open even when tab limits are reached.
- ✗
Add the tab to the utility bar
Why it's wrong here
Utility bar items are footer tools, not workspace tabs.
- ✗
Click the lock icon in the global header
Why it's wrong here
The global header does not contain a lock icon for tab management.
- ✗
Configure the tab behavior in User Settings
Why it's wrong here
Tab pinning is an interactive console feature, not a static user setting.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.