Service-Con-201 Knowledge Management Practice Question
An administrator needs to manage Data Categories for Salesforce Knowledge. Which THREE statements are true regarding Data Category Groups and Categories? Choose 3 answers.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Data category visibility can be controlled at the profile or permission set level.
Data category visibility can be controlled via profiles/permission sets, groups can contain hierarchical categories, and there are specific limits on active category groups.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Data category visibility can be controlled at the profile or permission set level.
Why this is correct
Administrators manage visibility settings for data categories through user profiles or permission sets.
- ✗
Deleting a Data Category automatically deletes all Knowledge articles assigned to that category.
Why it's wrong here
Deleting a category unassigns it from articles rather than deleting the articles themselves.
- ✗
Data category groups can only be applied to custom objects and cannot be mapped to standard objects like Cases.
Why it's wrong here
Data category groups can be mapped to standard objects such as Cases and Questions in communities.
- ✓
A maximum of three category groups can be actively deployed at one time for Knowledge.
Why this is correct
Salesforce enforces a limit of 3 active Data Category Groups associated with Knowledge.
- ✓
Data categories can be structured hierarchically with parent and child categories.
Why this is correct
Categories support hierarchical structures up to several levels deep within a category group.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.