Service-Con-201 Knowledge Management Practice Question
An administrator needs to create a new category group for Salesforce Knowledge. Where in Setup should the administrator navigate?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Data Category Setup
Data Category Groups are managed in Setup under Data Category Setup.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Object Manager > Knowledge > Categories
Why it's wrong here
Incorrect. Categories are managed in Data Category Setup, not directly in Object Manager.
- ✓
Data Category Setup
Why this is correct
Correct. Data Category Setup is where category groups and their hierarchical categories are created and managed.
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Service Console Settings
Why it's wrong here
Incorrect. Service console settings manage navigation and app layout.
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Knowledge Settings
Why it's wrong here
Incorrect. Knowledge Settings controls general properties like article feedback, validation, and rich text properties.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.