Service-Con-201 Service Cloud Solution Design Practice Question
A support team wants to ensure that all customer emails inbound to a specific support address create a Case and automatically set the Case Origin to 'Email'. Which feature fulfills this requirement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Email-to-Case default field settings
Email-to-Case settings allow specifying default field values such as Case Origin for all inbound emails.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Email-to-Case default field settings
Why this is correct
Email-to-Case configuration allows setting default values like Origin for all cases created through the service.
- ✗
Chatter email relay settings
Why it's wrong here
Chatter email settings manage internal notifications, not customer email-to-case ingestion.
- ✗
Assignment rules with email address criteria
Why it's wrong here
Assignment rules route cases after creation, they do not set default ingestion field values.
- ✗
Web-to-Case HTML generator parameters
Why it's wrong here
Web-to-Case generates web forms, not email ingestion processing.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.