Service-Con-201 Integration And Data Management Practice Question
A support team uses a legacy ticketing system alongside Service Cloud during a phased migration. Agents need to click a button on a Case to instantly call an external REST API and sync ticket notes. Which tool should the consultant configure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Apex Action called from a Screen Flow
An Apex Action invoked by a Screen Flow or Action button can execute HTTP callouts to external REST APIs synchronously.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Apex Action called from a Screen Flow
Why this is correct
Correct. Flow Apex actions can invoke synchronous callouts to external REST APIs on demand.
- ✗
Scheduled Batch Apex job
Why it's wrong here
Incorrect. Batch jobs run asynchronously on a schedule, not instantly when a button is clicked.
- ✗
Data Loader export wizard
Why it's wrong here
Incorrect. Data Loader is a desktop tool for batch imports and exports, not real-time button actions.
- ✗
Outbound Message action
Why it's wrong here
Incorrect. Outbound messages send XML SOAP payloads asynchronously and cannot parse synchronous API responses.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.