Service-Con-201 Knowledge Management Practice Question
A support supervisor needs to know how many times a specific Knowledge article has been viewed by customers on the public Experience Cloud site. Where can this information be found?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Knowledge Article View Statistics fields and standard reports.
The Article View Stat object tracks view counts across different channels (Internal App, Partner Portal, Customer Portal/Experience Cloud, Public Website).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Google Analytics integration setup logs.
Why it's wrong here
Incorrect. Salesforce provides native article view tracking without requiring Google Analytics.
- ✗
Case Comment History related list.
Why it's wrong here
Incorrect. Case comments track communication on cases, not article views.
- ✓
Knowledge Article View Statistics fields and standard reports.
Why this is correct
Correct. View statistics track how many times an article was viewed across various channels.
- ✗
Chatter feed analytics on the article record.
Why it's wrong here
Incorrect. Chatter feed analytics track internal collaboration, not customer views.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 321 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.