Service-Con-201 Service Cloud Solution Design Practice Question
A support manager wants agents to see a visual indicator (red, yellow, green) on the Case record reflecting whether SLA milestones are close to breaching. Which feature provides this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Milestone Tracker Lightning Component
Milestone Tracker component on the Case Lightning Record Page provides visual countdowns and milestone status indicators.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Einstein Prediction Builder score badge
Why it's wrong here
Prediction builder shows custom predictive metrics, not SLA milestone status.
- ✓
Milestone Tracker Lightning Component
Why this is correct
The Milestone Tracker component visually displays active milestones, elapsed time, and status colors (success, warning, violation).
- ✗
Chatter poll widget
Why it's wrong here
Chatter polls are for team voting.
- ✗
Standard task due date calendar view
Why it's wrong here
Task calendars show task dates, not entitlement SLA milestone countdowns.
About these practice questions
One of 318 original Service-Con-201 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.