Service-Con-201 Integration And Data Management Practice Question
A service organization is evaluating data archiving strategies for millions of closed Cases. Which TWO features should the consultant evaluate for long-term data retention and access? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Big Objects for native, scalable storage and custom SOQL querying of historical cases.
Big Objects and Salesforce Connect (or external databases) are the primary architectural features for high-volume data archiving.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Big Objects for native, scalable storage and custom SOQL querying of historical cases.
Why this is correct
Correct. Big Objects provide native high-volume storage with standard SOQL query capabilities.
- ✓
Salesforce Connect with external data sources to archive data outside standard storage limits.
Why this is correct
Correct. Salesforce Connect lets organizations store archive data externally while maintaining console visibility.
- ✗
Workflow rule field updates to overwrite case descriptions with the word 'Archived'.
Why it's wrong here
Incorrect. Overwriting descriptions does not reduce storage or archive records.
- ✗
Standard Case object page layout rule overrides for archiving.
Why it's wrong here
Incorrect. Page layout rules control UI presentation, not data storage or archiving.
- ✗
Daily manual deletion of all historical records using Data Loader.
Why it's wrong here
Incorrect. Deleting records permanently destroys audit history, violating compliance standards.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.