Service-Con-201 Service Cloud Solution Design Practice Question
A company plans to launch a multilingual customer support portal in English, Spanish, and French. They want agents to author and translate help articles efficiently while maintaining a single article ID. Which Knowledge feature supports this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable Salesforce Knowledge Multi-Language with translated article versions tied to a master article.
Salesforce Knowledge multi-language feature links translated versions to a master article through a single article record ID.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use custom translation fields on a single article layout with language-specific validation rules.
Why it's wrong here
Custom fields limit scalability and native localization features built into Salesforce Knowledge.
- ✗
Create separate Knowledge object instances for each language using custom record types.
Why it's wrong here
Creating separate objects breaks reporting and search unification across languages.
- ✓
Enable Salesforce Knowledge Multi-Language with translated article versions tied to a master article.
Why this is correct
The multi-language feature groups translations under a single master article ID for streamlined lifecycle management.
- ✗
Deploy separate Experience Cloud sites for each language pointing to distinct categories.
Why it's wrong here
Separate sites add unnecessary administrative overhead when Experience Cloud supports multi-language natively.
About these practice questions
This Service-Con-201 question is part of Courseiva's 318-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.