Question 392 of 753
AI Associate AI Capabilities in CRM Practice Question
Which TWO are best practices when implementing Einstein Bots? (Choose two.)
⚠ Common exam trap
Salesforce often tests the misconception that bots should handle everything immediately, but the best practice is to start small and iterate based on conversation logs to improve intent accuracy and coverage.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Start with high-volume, low-complexity conversations
Einstein Bots are designed to automate high-volume, low-complexity conversations first, such as password resets or order status inquiries. This approach allows the bot to handle the most frequent interactions efficiently, reducing agent workload and providing immediate ROI. Starting simple also enables easier intent training and faster deployment, aligning with best practices for conversational AI implementation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Start with high-volume, low-complexity conversations
Why this is correct
Ensures easy wins and learning.
- ✗
Use complex intents for initial setup
Why it's wrong here
Start simple.
- ✗
Configure the bot to handle all customer conversations
Why it's wrong here
Some need human handoff.
- ✓
Continuously improve intents based on conversation logs
Why this is correct
Iterative improvement is key.
- ✗
Deploy the bot to all channels immediately without testing
Why it's wrong here
Should test first.
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Last reviewed: Jun 30, 2026
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.
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