AI Associate AI Capabilities in CRM Practice Question
Which THREE of the following are Einstein features available for Sales Cloud? (Choose three.)
⚠ Common exam trap
Salesforce often tests candidates' ability to distinguish between Einstein features that are native to Sales Cloud (like scoring and activity capture) versus those that are cross-cloud or require separate licenses (like Einstein Bot or Einstein Analytics), leading to confusion when options include features that are technically available but not part of the core Sales Cloud Einstein set.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Einstein Lead Scoring
Einstein Lead Scoring is a correct Einstein feature for Sales Cloud because it uses predictive AI models to automatically score leads based on historical conversion data, helping sales reps prioritize high-quality leads. It is natively integrated into Sales Cloud without requiring additional licenses or complex setup, leveraging standard Salesforce objects and fields.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Einstein Lead Scoring
Why this is correct
Predicts lead conversion.
- ✓
Einstein Opportunity Scoring
Why this is correct
Predicts opportunity win.
- ✓
Einstein Activity Capture
Why this is correct
Logs emails and events automatically.
- ✗
Einstein Bot
Why it's wrong here
Mainly for Service Cloud.
- ✗
Einstein Analytics
Why it's wrong here
A separate analytics platform.
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