AI Associate Ethical Considerations of AI Practice Question
To comply with Salesforce's AI ethics principles when using Einstein Bots, which two practices should be implemented?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Allow users to escalate to a human agent.
Disclosing bot identity (transparency) and allowing human escalation (accountability) are key ethical practices.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Allow users to escalate to a human agent.
Why this is correct
Human oversight ensures accountability.
- ✗
Use the bot to make all customer decisions autonomously.
Why it's wrong here
Lack of human oversight is risky.
- ✗
Store all conversation transcripts indefinitely.
Why it's wrong here
Indefinite storage violates privacy and data minimization.
- ✓
Disclose that the user is interacting with a bot.
Why this is correct
Transparency about AI interaction.
- ✗
Minimize data collection to only what is necessary.
Why it's wrong here
While good practice, it is not one of the two explicitly required by the stem; A and C are more direct.
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