AI Associate AI Fundamentals Practice Question
Exhibit
Error log from Einstein Activity Capture: [2024-10-20 14:23:45] ERROR: Failed to capture email for contactId=003B0000007v4ZW. Reason: 'Email address domain not associated with any connected email service.' [2024-10-20 14:23:46] INFO: Skipping email from noreply@acme.org (domain acme.org not configured). [2024-10-20 14:23:47] WARN: Email capture quota at 85% for user admin@mycompany.com.
Refer to the exhibit. A Salesforce admin is troubleshooting email capture failures. Based on the log, which configuration step is most likely missing?
⚠ Common exam trap
Salesforce often tests the distinction between email capture (which requires domain whitelisting) and email authentication (which is about SMTP or OAuth), leading candidates to mistakenly choose authentication issues when the real problem is domain configuration.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The email domain 'acme.org' needs to be added to the Einstein Activity Capture allowed domains.
The log indicates that emails from 'acme.org' are being captured but not linked to contacts, which is a classic symptom of a missing domain in the Einstein Activity Capture allowed domains list. Without adding the domain, the system cannot associate emails from that domain with the correct contact records, even if the email addresses are valid. Option B directly addresses this configuration gap.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The connected email service is not authenticated for the organization.
Why it's wrong here
Authentication error would be different.
- ✓
The email domain 'acme.org' needs to be added to the Einstein Activity Capture allowed domains.
Why this is correct
Domain not configured causes failures.
- ✗
The contact with ID 003B0000007v4ZW does not have a valid email address.
Why it's wrong here
Email exists but domain not configured.
- ✗
The user 'admin@mycompany.com' has exceeded their email capture quota.
Why it's wrong here
Quota warning is not the cause.
Go deeper
Related to this question
About these practice questions
This AI Associate question is part of Courseiva's 753-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.