AI Associate AI Fundamentals Practice Question
An admin sets up Einstein Sentiment scoring for case comments. After a week, they notice that most comments are scored as 'Neutral' even when customer sentiment is clearly negative. What should the admin check first?
⚠ Common exam trap
Salesforce often tests the misconception that adjusting confidence thresholds or switching tools can fix model accuracy issues, when the correct first step is to retrain the model with relevant data.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Retrain the sentiment model with industry-specific training data
Einstein Sentiment is a pre-trained model that may not accurately interpret sentiment in industry-specific contexts. Retraining the model with domain-specific training data (e.g., using Salesforce's Intent and Sentiment API with custom datasets) adjusts the model to recognize sentiment nuances in that industry, improving accuracy beyond the generic baseline.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Increase the model confidence threshold to reduce false positives
Why it's wrong here
Threshold affects when to show score, not the accuracy of scoring itself.
- ✗
Switch to Einstein Bot for sentiment analysis
Why it's wrong here
Bot is not designed for sentiment scoring; it handles conversations.
- ✗
Verify that case comments contain at least 50 words each
Why it's wrong here
Comment length is not the primary issue; the model may not recognize domain terms.
- ✓
Retrain the sentiment model with industry-specific training data
Why this is correct
Custom training improves relevance to domain language and expressions.
Go deeper
Related to this question
About these practice questions
One of 753 original AI Associate practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.