AI Associate Ethical AI and Data Privacy Practice Question
A sales manager is reviewing the AI predictions from Einstein Opportunity Scoring. Which THREE actions should the manager take to ensure ethical use of AI according to Salesforce Trusted AI principles?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Provide sales reps with explanations of the key factors influencing each score.
Accuracy validation, transparency through explanation, and human oversight align with Salesforce's principles.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Provide sales reps with explanations of the key factors influencing each score.
Why this is correct
Transparency principle requires explaining AI outputs.
- ✓
Regularly validate the model's predictions against actual outcomes to ensure accuracy.
Why this is correct
Accuracy principle requires ongoing validation.
- ✗
Keep the model's logic secret to prevent gaming the system.
Why it's wrong here
Secrecy violates transparency principle.
- ✗
Override the scores without review if they conflict with intuition.
Why it's wrong here
Overriding without review undermines accuracy and empathy.
- ✓
Encourage reps to use their judgment and escalate borderline cases for human review.
Why this is correct
Empathy and human oversight principles recommend human involvement.
Go deeper
Related to this question
About these practice questions
One of 753 original AI Associate practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.