AI Associate AI Fundamentals Practice Question
A company wants to use AI to analyze customer feedback from surveys and social media. Which TWO capabilities are most relevant?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Sentiment analysis
Sentiment analysis detects overall sentiment (positive/negative), and text classification can categorize feedback by topic. Entity extraction might be useful but is less central for broad feedback analysis.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Speech recognition
Why it's wrong here
Speech recognition would be needed for audio feedback, but the scenario focuses on text.
- ✓
Sentiment analysis
Why this is correct
Sentiment analysis measures emotional tone, key for understanding customer feelings.
- ✗
Image recognition
Why it's wrong here
Image recognition is not directly applicable to text-based feedback.
- ✓
Text classification
Why this is correct
Text classification organizes feedback into categories like product, service, or pricing.
- ✗
Predictive lead scoring
Why it's wrong here
Lead scoring is sales-focused, not for analyzing existing customer feedback.
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