AI Associate AI Fundamentals Practice Question
A company uses Einstein Prediction Builder to create a custom model that predicts whether a support case will be escalated. The model is built and published, but when the admin looks at the case record, the prediction field shows 'No Prediction' for all cases. The prediction is set to run on case creation and update. What should the admin check?
⚠ Common exam trap
Salesforce often tests the misconception that 'No Prediction' is caused by missing page layout fields or record type activation, but the actual cause is the confidence threshold filtering out all predictions.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The model's confidence threshold is too high, causing no predictions.
When Einstein Prediction Builder shows 'No Prediction' for all cases, a common cause is that the model's confidence threshold is set too high. The prediction field only displays a value when the model's confidence in its prediction exceeds that threshold; if no case meets the threshold, all predictions are suppressed. The admin should lower the confidence threshold in the model settings to allow predictions to appear.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The prediction field is not added to the case page layout.
Why it's wrong here
If field were missing, it wouldn't show; 'No Prediction' indicates field exists.
- ✗
The model was not activated for all record types.
Why it's wrong here
Prediction models typically work across record types unless specifically restricted.
- ✓
The model's confidence threshold is too high, causing no predictions.
Why this is correct
A high threshold means even correct predictions may be suppressed.
- ✗
The data prep steps included all required fields.
Why it's wrong here
Missing required fields would cause errors, not a 'No Prediction' display.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.