AI Associate Ethical AI and Data Privacy Practice Question
A company is using Einstein Service Replies to generate suggested responses for service agents. They want to ensure that agents always review and approve the suggested reply before it is sent to the customer. Which configuration best supports this requirement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure Einstein Service Replies to require agent approval before sending
Human oversight requires that AI-generated content be reviewed before sending. Einstein Service Replies can be configured to require agent approval before the reply is sent, which is a direct implementation of human oversight.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use Einstein Bots instead of Service Replies
Why it's wrong here
Bots are fully automated, which does not meet the human review requirement.
- ✗
Turn on toxicity detection for all replies
Why it's wrong here
Toxicity detection filters harmful content but does not enforce human review.
- ✗
Enable auto-send for Einstein Service Replies
Why it's wrong here
Auto-send bypasses human review, which is the opposite of the requirement.
- ✓
Configure Einstein Service Replies to require agent approval before sending
Why this is correct
Requiring approval ensures the agent reviews and approves the reply, providing human oversight.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.