SF-Admin Agentforce AI Practice Question
An administrator is configuring an Agentforce Agent to answer questions about company policies. The agent must only use information from a specific set of Knowledge articles and must not generate answers based on general knowledge. Which feature should the administrator enable to restrict the agent's responses to the approved Knowledge articles?
⚠ Common exam trap
The trap here is assuming that topics or Einstein Trust Layer automatically restrict knowledge sources, when in fact knowledge grounding is the specific mechanism for controlling the agent's information sources.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Knowledge grounding
Knowledge grounding is the feature that connects the agent to specific Knowledge articles and ensures its responses are based on that content. By setting up knowledge grounding with a defined set of articles, the administrator can prevent the agent from using general knowledge, thus meeting the requirement.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Topics
Why it's wrong here
Topics help organize the agent's capabilities and can include knowledge sources, but they do not inherently restrict the agent to only those sources. The agent might still use general knowledge unless specifically configured. Topics are more about categorization than strict knowledge restriction.
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Einstein Trust Layer
Why it's wrong here
Einstein Trust Layer provides security and compliance features like data masking and audit trails, but it does not restrict the agent's knowledge source. It ensures data is handled securely but does not limit the agent to specific Knowledge articles. Therefore, it does not meet the requirement of restricting responses to approved articles.
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Prompt templates
Why it's wrong here
Prompt templates are used to generate text for specific use cases, such as summarizing or drafting emails. They do not control the agent's knowledge source or restrict it to specific articles. While they can guide responses, they are not designed to enforce knowledge boundaries as required here.
- ✓
Knowledge grounding
Why this is correct
Knowledge grounding allows the agent to retrieve and use information from specified Knowledge articles. By configuring the agent to use only certain articles, the administrator can restrict its responses to that approved content. This feature ensures the agent does not generate answers from general knowledge, aligning with the requirement.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Salesforce exam blueprint
This SF-Admin practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SF-Admin exam.