SF-Admin Automation Practice Question
An administrator at Northern Trail Outfitters is building a Record-Triggered Flow on the Case object that must run when a Case is created and the Priority is 'High'. The flow needs to update the Case's Status to 'Escalated' and then send an email to the case owner. Which TWO configurations are required to ensure the flow runs only when the Case is created and the Priority is 'High'? (Choose two.)
⚠ Common exam trap
The trap here is thinking that a Decision element inside the flow is sufficient, when entry criteria are the proper configuration to prevent the flow from running unnecessarily.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure entry criteria with a condition that Priority equals 'High'.
To ensure the flow runs only when a Case is created and the Priority is 'High', the administrator must set the trigger to run on create only and configure entry criteria that check if Priority equals 'High'. Entry criteria are evaluated before the flow runs, making them the most efficient filter. A Decision element could also check Priority, but entry criteria are the standard configuration for this purpose.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Configure entry criteria with a condition that Priority equals 'High'.
Why this is correct
Entry criteria are evaluated before the flow executes, so setting a condition that Priority equals 'High' ensures the flow only runs for High priority Cases. This is the most efficient way to filter and is a required configuration to meet the requirement without unnecessary flow executions.
- ✓
Set the flow's trigger to run on create only.
Why this is correct
Setting the trigger to run on create only ensures the flow executes only when a Case is created, not on updates. This is essential to meet the requirement that the flow runs only on creation. Running on updates would cause the flow to execute again when the Status is updated to 'Escalated', potentially causing recursion.
- ✗
Set the flow to run in system context without sharing.
Why it's wrong here
Running in system context without sharing affects record access and is not related to filtering by Priority or trigger type. This setting would not help ensure the flow runs only on create and for High priority Cases. It is irrelevant to the requirement.
- ✗
Add a Get Records element to retrieve the Case's Priority.
Why it's wrong here
A Get Records element is not needed to retrieve the Case's Priority because the triggering record's fields are available directly in the flow. Using Get Records would add an unnecessary query and could cause performance issues. The Priority can be referenced directly from the trigger.
- ✗
Add a Decision element that checks if the Priority equals 'High'.
Why it's wrong here
A Decision element can check the Priority, but it is not the most efficient way to filter. Entry criteria are evaluated before the flow runs, reducing unnecessary executions. However, a Decision element would still work, but it is not a required configuration if entry criteria are used. The question asks for required configurations, and the best practice is to use entry criteria.
About these practice questions
Courseiva writes every SF-Admin question from scratch — 202 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Salesforce exam blueprint
This SF-Admin practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SF-Admin exam.