SF-Admin Productivity and Collaboration Practice Question
A Salesforce administrator at Universal Containers is configuring Chatter for a large organization. The company wants to ensure that users can collaborate effectively while maintaining security and compliance. Which two actions should the administrator take to meet these goals? (Choose two.)
⚠ Common exam trap
The trap here is assuming that more open collaboration features always improve productivity, but without moderation and archiving, security and compliance can suffer.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set up Chatter group archiving to automatically archive inactive groups after a specified period.
To ensure effective and secure Chatter collaboration, administrators should implement group archiving to manage inactive groups and use moderation rules to monitor and flag inappropriate or sensitive posts. These actions help maintain a clean, compliant, and secure collaboration environment. Enabling feed tracking on sensitive fields, allowing unmoderated external access, and enabling unlisted groups without approval can introduce security risks and are not recommended.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Configure Chatter to allow customers and partners to join public groups without moderation.
Why it's wrong here
Allowing external users to join public groups without moderation can lead to unauthorized access and data leakage. While Chatter External can be used for collaboration with customers and partners, it should be tightly controlled with moderation and clear policies. Unmoderated access does not support security and compliance goals and could expose sensitive information.
- ✓
Set up Chatter group archiving to automatically archive inactive groups after a specified period.
Why this is correct
Chatter group archiving allows administrators to automatically archive groups that have been inactive for a defined period. This helps maintain a clean and secure collaboration environment by reducing clutter and ensuring that only active, relevant groups are visible. It also supports compliance by retaining group data according to retention policies. This action directly contributes to effective and secure Chatter management in a large organization.
- ✗
Enable Chatter feed tracking on sensitive fields to automatically post changes to the record feed.
Why it's wrong here
Enabling feed tracking on sensitive fields can inadvertently expose confidential data to users who have access to the record feed but should not see those field changes. While feed tracking is useful for collaboration, it must be carefully configured to avoid security breaches. For sensitive fields, it is better to disable feed tracking or restrict feed visibility. This action does not align with maintaining security and compliance.
- ✓
Use Chatter moderation rules to automatically flag and review posts containing specific keywords.
Why this is correct
Chatter moderation rules enable administrators to automatically flag posts that contain specified keywords or meet certain criteria. This helps enforce compliance policies, prevent inappropriate content, and ensure that sensitive information is not shared inadvertently. By reviewing flagged posts, moderators can take appropriate action. This action is essential for maintaining a secure and compliant Chatter environment in a large organization.
- ✗
Enable unlisted groups so that users can create private groups without administrator approval.
Why it's wrong here
Unlisted groups allow users to create groups that are not visible in searches or group lists, but they can still be accessed by anyone with the link. This can lead to unmanaged collaboration spaces and potential security risks. While unlisted groups have their uses, enabling them without oversight does not support security and compliance. Administrators should instead use approval processes for group creation if control is needed.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Salesforce exam blueprint
This SF-Admin practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SF-Admin exam.