ITIL4F ITIL Management Practices Practice Question
Which type of change is typically pre-approved and follows a predefined procedure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard change
Standard changes are low-risk, pre-approved, and have a defined procedure. Normal changes require approval via change advisory board; emergency changes require urgent approval.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Service request
Why it's wrong here
A service request is a formal request from a user for something standard that is part of normal service delivery, such as providing information, a standard change, or access to a service. While some service requests may trigger a standard change, the request itself is a fulfillment activity, not a change to a service or service component. It follows a defined workflow for fulfillment, distinct from the change enablement process, and is therefore not a type of change.
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Normal change
Why it's wrong here
Normal changes are non-emergency changes that need to be scheduled, assessed, and authorized according to the organization's change enablement process. They typically involve a full risk assessment and require individual approval from a change authority, such as a Change Advisory Board (CAB), before implementation. This structured approach ensures potential impacts are thoroughly considered, making them unsuitable for pre-approval as each instance requires specific evaluation.
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Emergency change
Why it's wrong here
Emergency changes are for immediate resolution of incidents or implementation of critical security patches where delay would cause significant business impact. While they have expedited assessment and authorization, often by an Emergency Change Advisory Board (ECAB), they are not pre-approved. Their urgency necessitates rapid, focused evaluation and approval specific to the critical situation, rather than following a pre-defined, routine procedure.
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Standard change
Why this is correct
Standard changes are low-risk, frequently occurring changes that are pre-authorized and follow a well-defined, documented procedure. These changes are typically initiated as service requests and do not require additional authorization each time they are implemented, as the risk has been assessed and approved in advance. Their predictable nature and established success criteria make them ideal for automation and streamlined execution, fitting the description of being pre-approved and following a procedure.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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