ITIL4F ITIL Management Practices Practice Question
Which type of change is pre-approved and has a defined procedure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard change
Standard changes are low-risk, pre-approved, and follow a defined procedure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Standard change
Why this is correct
A standard change is pre-authorised, low-risk and repeatable, following a documented procedure that removes the need for individual assessment each time. This directly satisfies the stem's requirement for a pre-approved change type with a defined procedure, unlike normal changes, which require assessment and authorisation through the change enablement practise.
- ✗
Service request
Why it's wrong here
A service request is a user-initiated request for something predefined, handled by Service Request Management, not a change type. It is tempting because both follow documented procedures, but the pre-approved change category with a defined procedure is a standard change.
- ✗
Normal change
Why it's wrong here
Normal changes require assessment and authorisation by the change authority before deployment, so they are not pre-approved. The pre-approved category with a defined procedure is a standard change. Normal change is tempting because it is the default route for most planned changes, but it fails the pre-approval requirement.
- ✗
Emergency change
Why it's wrong here
Emergency changes are invoked to resolve incidents or restore service quickly, and are typically authorised after implementation via an emergency change advisory board, not pre-approved with a defined procedure. They are tempting because they do follow a documented process, but that process is retrospective, not pre-authorised.
Go deeper
Related to this question
About these practice questions
This ITIL4F question is part of Courseiva's 805-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.