ITIL4F ITIL Management Practices Practice Question
Which type of change is pre-approved and has a defined procedure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard change
Standard changes are low-risk, pre-approved, and follow a defined procedure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Standard change
Why this is correct
Standard changes are pre-approved and have a defined procedure.
- ✗
Service request
Why it's wrong here
Service requests are not changes, though they may involve standard changes.
- ✗
Normal change
Why it's wrong here
Normal changes require assessment and approval by a change authority.
- ✗
Emergency change
Why it's wrong here
Emergency changes are for urgent situations and follow a separate process.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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