ITIL4F ITIL Management Practices Practice Question
Which TWO of the following are types of events in the Monitoring and Event Management practice?
⚠ Common exam trap
ITIL4F often tests the confusion between event types (informational, warning, exception) and other ITIL concepts like known errors, standard changes, and service requests, which belong to different practices.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Warning event
In the Monitoring and Event Management practice, events are classified by their significance and required response, and two recognized event types are the warning event (C) and the informational event (E). A warning event (C) is correct because it signals that a component or service is approaching a threshold or condition that may require attention before it becomes a breach, such as high CPU or low disk space. An informational event (E) is correct because it simply records a normal, expected occurrence—like a device coming online or a job completing—that requires no action. The other options do not belong: a known error (A) is a problem record whose root cause is documented, a standard change (B) is a pre-authorized low-risk change, and a service request (D) is a user-initiated request handled by the Service Request Management practice—none of these are event types in Monitoring and Event Management.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Known error
Why it's wrong here
Known error is a problem management record describing a fault with a documented root cause and workaround, not an event type. Monitoring and Event Management classifies events as informational, warning, or exception. It is tempting because both practices feed into incident and problem workflows, but a known error is a knowledge artefact.
- ✗
Standard change
Why it's wrong here
A standard change is a pre-authorised change model, not an event type; events are categorised as informational, warning and exception. It is tempting because standard changes are routine and predictable, but Monitoring and Event Management classifies events by the significance of the detected condition, not by change authorisation.
- ✓
Warning event
Why this is correct
A warning event signals that a threshold is approaching or has been breached, prompting investigation before a full exception occurs. It satisfies the stem by being one of the recognised event types, alongside informational and exception events.
- ✗
Service request
Why it's wrong here
A service request is a user-initiated request handled by the Service Request Management practice, not an event type; events are informational, warning or exception. It is tempting because requests are logged and tracked similarly, but Monitoring and Event Management concerns detected conditions, not user requests.
- ✓
Informational event
Why this is correct
An informational event simply records normal operation, requiring no action beyond logging. It satisfies the stem by being one of the recognised event types, alongside warning and exception events, distinguishing routine notifications from those demanding intervention.
Go deeper
Related to this question
About these practice questions
One of 805 original ITIL4F practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.