ITIL4F ITIL Management Practices Practice Question
Which TWO of the following are types of change in ITIL 4?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Normal change
The three change types are standard, normal, and emergency.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Urgent change
Why it's wrong here
"Urgent change" is not an official type of change recognized within the ITIL 4 framework. While changes can certainly be urgent in nature, ITIL 4 specifically categorizes high-priority, immediate changes that require expedited handling to restore service or address critical issues as "Emergency changes." The distinction is crucial, as Emergency changes often bypass some normal assessment and approval steps due to their critical impact and time-sensitive nature, unlike a general 'urgent' descriptor.
- ✓
Normal change
Why this is correct
Normal changes are the most common type of change, requiring full assessment, authorization, and scheduling. They follow a defined process, which typically includes peer review, impact analysis, risk assessment, and formal approval, often by a Change Advisory Board (CAB), before implementation. This structured approach is crucial for managing significant service modifications, new deployments, or complex updates that are not pre-approved or driven by an immediate emergency, ensuring thorough risk mitigation.
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Routine change
Why it's wrong here
"Routine change" is not an official change type within the ITIL 4 framework. While organizations perform many routine operational activities, ITIL 4 classifies pre-authorized, low-risk, and frequently occurring changes as "Standard changes." These are typically service requests or operational tasks that have a documented, repeatable procedure and do not require individual assessment or approval each time they are performed, thereby streamlining common, repetitive actions efficiently.
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Planned change
Why it's wrong here
"Planned change" is not recognized as a distinct type of change within the ITIL 4 framework. While all effective changes should ideally be planned, assessed, and scheduled, "planned" describes an attribute or phase of change management rather than a specific category like Normal, Standard, or Emergency. ITIL 4 categorizes changes based on their risk, frequency, and approval process, not simply whether they are scheduled for future execution, to dictate the appropriate level of governance.
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Standard change
Why this is correct
Standard changes are low-risk, pre-authorized changes that are frequently implemented and follow a documented procedure. These changes do not require additional authorization each time they occur because the risk has been fully assessed and approved during their initial establishment. Examples include password resets, software installations from an approved catalog, or minor configuration updates, enabling efficient and rapid delivery of common service requests without individual Change Advisory Board (CAB) review.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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