This ITIL4F practice question tests your understanding of itil management practices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO of the following are examples of warranty?
The system performs transactions within 2 seconds
Why wrong: Performance is a utility aspect.
The system is available 99.9% of the time
Availability is a warranty aspect.
The system provides the required functionality
Why wrong: Functionality is a utility aspect.
The system encrypts all data at rest
Security is a warranty aspect.
The system allows users to generate reports
Why wrong: Reporting functionality is a utility aspect.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
The system is available 99.9% of the time
Warranty in ITIL 4 refers to the assurance that a service will meet agreed-upon levels of availability, capacity, continuity, and security. Option B is correct because 99.9% availability directly measures uptime, a core warranty attribute. Option D is correct because encrypting data at rest ensures security and compliance, which is a key warranty aspect.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
The system performs transactions within 2 seconds
Why it's wrong here
Performance is a utility aspect.
The system is available 99.9% of the time
Why this is correct
Availability is a warranty aspect.
Related concept
Read the scenario before looking for a memorised answer.
The system provides the required functionality
Why it's wrong here
Functionality is a utility aspect.
The system encrypts all data at rest
Why this is correct
Security is a warranty aspect.
Related concept
Read the scenario before looking for a memorised answer.
The system allows users to generate reports
Why it's wrong here
Reporting functionality is a utility aspect.
Common exam traps
The trap here is that candidates confuse utility (what the service does) with warranty (how well it is delivered), often selecting functional features like 'generates reports' or 'performs transactions' as warranty examples.
Detailed technical explanation
Warranty is about the 'how' of service delivery—ensuring availability, capacity, continuity, and security. For example, an SLA might specify 99.9% uptime (warranty) while a feature like 'generate reports' is utility. In real-world scenarios, a service could have perfect utility (all features work) but fail warranty if it goes down frequently or has a security breach.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the ITIL4F exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
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FAQ
ITIL Management Practices — This question tests ITIL Management Practices — Read the scenario before looking for a memorised answer..
The correct answer is: The system is available 99.9% of the time — Warranty in ITIL 4 refers to the assurance that a service will meet agreed-upon levels of availability, capacity, continuity, and security. Option B is correct because 99.9% availability directly measures uptime, a core warranty attribute. Option D is correct because encrypting data at rest ensures security and compliance, which is a key warranty aspect.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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