ITIL4F ITIL Management Practices Practice Question
Which TWO are components of the ITIL 4 Continual Improvement Model?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
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Where are we now?
The ITIL 4 Continual Improvement Model consists of seven steps: What is the vision?, Where are we now?, Where do we want to be?, How do we get there?, Take action, Did we get there?, and How do we keep the momentum going? The two correct components from the options are B ("Where are we now?") and E ("How do we get there?"). Options A, C, and D are not steps in the model.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Define improvement objectives
Why it's wrong here
"Define improvement objectives" is not one of the precisely worded steps in the ITIL 4 Continual Improvement Model. Although setting objectives is a vital activity in any improvement effort, the model's first step is framed as the broader, more strategic question, "What is the vision?". This step encompasses defining the overall direction and desired outcomes, of which specific objectives are a component, but it's not the exact phrasing used for a model step.
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Where are we now?
Why this is correct
"Where are we now?" is correctly identified as the second step in the ITIL 4 Continual Improvement Model. This phase is dedicated to conducting a thorough assessment of the current state of services, products, or practices. It involves gathering data, analyzing performance, identifying existing capabilities, and understanding the baseline from which improvements will be measured, providing a clear picture of the starting point.
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How do we keep momentum?
Why it's wrong here
"How do we keep momentum?" is an incomplete and therefore incorrect phrasing of a step in the ITIL 4 Continual Improvement Model. The actual sixth step is precisely worded as "How do we keep the momentum going?". This subtle but important distinction emphasizes the continuous nature of improvement and the need for ongoing effort, communication, and reinforcement to sustain the benefits achieved and embed changes within the organization.
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Plan the improvement
Why it's wrong here
"Plan the improvement" is not a specific step within the ITIL 4 Continual Improvement Model. While planning is an inherent activity throughout the improvement lifecycle, the model's steps are phrased as distinct questions guiding the process. The closest corresponding step, which encompasses the execution of a plan, is "Take action," focusing on implementing the defined improvements rather than just the planning phase itself.
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How do we get there?
Why this is correct
"How do we get there?" is indeed the fourth step of the ITIL 4 Continual Improvement Model. This crucial stage involves designing and planning the specific actions, changes, and initiatives required to move from the current state (identified in "Where are we now?") to the desired future state (defined in "What is the vision?"). It focuses on creating a detailed improvement plan, including resource allocation, timelines, and responsibilities.
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