The answer is "How do we get there?" as one of the two correct components, paired with the step that asks "Where do we want to be?" The ITIL 4 continual improvement model consists of seven sequential steps that guide organizations through a structured improvement cycle, starting with defining the vision and ending with sustaining momentum. The step "How do we get there?" specifically addresses the planning phase, where you determine the actions and resources needed to close the gap between your current state and your desired future state. On the ITIL 4 Foundation exam, this question tests your ability to distinguish the model’s exact wording from similar concepts like the Plan-Do-Check-Act cycle, which includes a step called "Act" but not "How do we get there?" A common trap is confusing the model’s "How do we keep the momentum going?" with a generic "Keep going" phrase, so memorize the precise phrasing. For a quick memory tip, recall the seven steps as a journey: Vision, Now, Want, How, Action, Check, Momentum.
ITIL4F ITIL Management Practices Practice Question
This ITIL4F practice question tests your understanding of itil management practices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO are components of the ITIL 4 Continual Improvement Model?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Where are we now?
The ITIL continual improvement model includes 7 steps: What is the vision?, Where are we now?, Where do we want to be?, How do we get there?, Take action, Did we get there?, How do we keep the momentum going? Options A and D are steps in the model. Option B is a step but not from the model (it's from plan-do-check-act). Option C is not a step. Option E is a step but not worded exactly; the correct step is 'How do we keep the momentum going?'.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Define improvement objectives
Why it's wrong here
Not a distinct step; objectives are defined in 'Where do we want to be?'
✓
Where are we now?
Why this is correct
Correct: second step of the model.
Related concept
Read the scenario before looking for a memorised answer.
✗
How do we keep momentum?
Why it's wrong here
The exact step is 'How do we keep the momentum going?' but this is close; however, the official wording includes 'going'.
✗
Plan the improvement
Why it's wrong here
This is from PDCA, not the ITIL continual improvement model.
✓
How do we get there?
Why this is correct
Correct: fourth step of the model.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the ITIL4F exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which ITIL4F exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
ITIL Management Practices — This question tests ITIL Management Practices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Where are we now? — The ITIL continual improvement model includes 7 steps: What is the vision?, Where are we now?, Where do we want to be?, How do we get there?, Take action, Did we get there?, How do we keep the momentum going? Options A and D are steps in the model. Option B is a step but not from the model (it's from plan-do-check-act). Option C is not a step. Option E is a step but not worded exactly; the correct step is 'How do we keep the momentum going?'.
What should I do if I get this ITIL4F question wrong?
Identify which ITIL4F exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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