ITIL4F ITIL Management Practices Practice Question
Which THREE of the following are components of the ITIL 4 Service Value System (SVS)?
⚠ Common exam trap
Test-takers frequently confuse the 'Service Value Chain activities' (the six specific activity blocks within the chain) with the 'Service Value Chain' itself as a component of the SVS, leading them to incorrectly select Option E.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Practices
'Practices' are a core component of the ITIL 4 Service Value System (SVS). The SVS is defined by the ITIL 4 framework to include the Guiding Principles, Governance, Service Value Chain, Practices, and Continual Improvement. Practices are sets of organizational resources designed for performing work or accomplishing an objective, replacing the ITIL v3 'processes' concept.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Practices
Why this is correct
Practices are a component of the SVS.
- ✓
Continual improvement
Why this is correct
Continual improvement is a component of the SVS.
- ✗
Outcomes
Why it's wrong here
Outcomes are the result of applying the SVS, not a component.
- ✓
Guiding principles
Why this is correct
Guiding principles are a component of the SVS.
- ✗
Service value chain activities
Why it's wrong here
Service value chain activities are part of the service value chain, which is a component, but the activities themselves are not listed as separate components.
Go deeper
Related to this question
About these practice questions
Courseiva writes every ITIL4F question from scratch — 531 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.