ITIL4F ITIL Service Value System Practice Question
Which of the following is an output of the 'Obtain/Build' value chain activity?
⚠ Common exam trap
It's easy for candidates to confuse the outputs of different value chain activities, particularly mistaking a service design package (a design-phase output) for a build-phase output, or assuming that resolved incidents or signed SLAs are produced during the build stage when they belong to later operational or planning activities.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A configured software component ready for testing
The 'Obtain/Build' value chain activity is responsible for creating, acquiring, or modifying components and services to meet agreed specifications. A configured software component ready for testing is a direct output of this activity, as it represents the tangible result of the build process before it moves into the 'Test' activity for validation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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A signed service level agreement
Why it's wrong here
A signed service level agreement (SLA) is a key output of the 'Engage' value chain activity, not 'Obtain/Build'. The 'Engage' activity focuses on understanding stakeholder needs, fostering relationships, and formalizing agreements with customers and suppliers. Establishing and signing an SLA is crucial for defining service expectations and responsibilities before any development or acquisition work commences, ensuring alignment on service scope and quality and setting the foundation for future activities.
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A resolved incident
Why it's wrong here
A resolved incident is a primary output of the 'Deliver and Support' value chain activity. This activity is dedicated to ensuring services are delivered as agreed and that support is provided to users, including the restoration of normal service operation as quickly as possible following an incident. The 'Obtain/Build' activity, in contrast, focuses on developing or acquiring new service components or modifying existing ones, not on the operational resolution of service disruptions.
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A configured software component ready for testing
Why this is correct
A configured software component ready for testing is a direct and expected output of the 'Obtain/Build' value chain activity. This activity involves the actual creation, modification, or acquisition of service components, ensuring they are built or configured according to specifications derived from design. Once these components are developed and initially configured, they are then prepared for subsequent validation and verification activities, typically within the 'Design and Transition' activity, to ensure they meet the required quality and functional criteria.
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A service design package
Why it's wrong here
A service design package (SDP) is a comprehensive output of the 'Design and Transition' value chain activity, not 'Obtain/Build'. The 'Design and Transition' activity focuses on creating new or changed services and ensuring they are introduced into live operation effectively. The SDP serves as a blueprint, detailing all aspects required to design, build, test, and deploy a new or changed service, providing the necessary specifications and requirements that 'Obtain/Build' then uses to create components.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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