ITIL4F ITIL Management Practices Practice Question
Which of the following is a type of change that is pre-approved and follows a defined procedure?
⚠ Common exam trap
Candidates often confuse a 'service request' (which is a request for service delivery, not a change) with a 'standard change' (which is a pre-approved change type), leading candidates to incorrectly select service request when the question specifically asks for a type of change.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard change
A standard change is a pre-approved change that follows a defined procedure, such as a low-risk, routine activity like applying a security patch or provisioning a new user account. ITIL 4 defines standard changes as having a documented, repeatable process that does not require additional authorization each time, making option A correct.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Standard change
Why this is correct
A standard change is pre-authorised and follows a documented procedure, so it can be implemented without a full change advisory board review each time. This matches the stem's definition of a pre-approved change with a defined procedure.
- ✗
Service request
Why it's wrong here
A service request is a user-initiated request for something standard, handled through request fulfilment rather than the change control process. It is tempting because service requests are predefined and often pre-approved, but they are not changes, so they fall outside change types entirely.
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Normal change
Why it's wrong here
A normal change requires assessment and authorisation through the change control process before implementation, so it is not pre-approved. It is tempting because normal changes do follow a defined procedure, but the pre-authorised category is the standard change, which uses an established, pre-approved model.
- ✗
Emergency change
Why it's wrong here
An emergency change addresses an urgent incident or security issue and is assessed and authorised rapidly, often retrospectively, so it is not pre-approved. It is tempting because emergency changes do follow a defined procedure, but their defining trait is expedited authorisation, not pre-authorisation.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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