ITIL4F ITIL Management Practices Practice Question
Which of the following is a type of change that is pre-approved and follows a defined procedure?
⚠ Common exam trap
Candidates often confuse a 'service request' (which is a request for service delivery, not a change) with a 'standard change' (which is a pre-approved change type), leading candidates to incorrectly select service request when the question specifically asks for a type of change.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard change
A standard change is a pre-approved change that follows a defined procedure, such as a low-risk, routine activity like applying a security patch or provisioning a new user account. ITIL 4 defines standard changes as having a documented, repeatable process that does not require additional authorization each time, making option A correct.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Standard change
Why this is correct
Standard changes are pre-approved and routine.
- ✗
Service request
Why it's wrong here
Service requests are not changes; they are pre-defined requests.
- ✗
Normal change
Why it's wrong here
Normal changes require authorization.
- ✗
Emergency change
Why it's wrong here
Emergency changes are for urgent situations and may be authorized after implementation.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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