ITIL4F ITIL Management Practices Practice Question

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

• ✗

  Normal changes require approval from the CAB, while standard changes do not require any approval

  Why it's wrong here

  This statement is incorrect because standard changes, while routine and low-risk, still require pre-authorization and follow a defined procedure that includes pre-approved steps. They are not implemented without any approval whatsoever; rather, the approval is granted in advance for the specific type of change. Furthermore, normal changes do not always require approval from the Change Authority Board (CAB); their approval process is determined by their assessed risk and impact, which might involve different levels of authority or even automated approval for lower-risk normal changes.

• ✗

  Standard changes can be implemented without a change request

  Why it's wrong here

  This statement is incorrect. All changes, including standard changes, should be initiated and managed through a change request (CR) to ensure proper recording, tracking, and auditability within the change management practice. While the process for standard changes is highly streamlined, often involving pre-filled templates and automated workflows, the underlying change request mechanism remains essential for governance and control, documenting the pre-authorized activity.

• ✗

  Standard changes are always low risk, while normal changes are high risk

  Why it's wrong here

  This statement is inaccurate as it oversimplifies the risk profiles. While standard changes are indeed typically low-risk and well-understood, this is a characteristic that enables their pre-authorization, not the sole defining factor. Conversely, normal changes encompass a broad spectrum of risk and impact, ranging from relatively low to very high, and are categorized by their need for assessment and authorization based on their specific nature, not an inherent 'high risk' label.

• ✓

  Standard changes are pre-approved and follow a predefined procedure

  Why this is correct

  This statement accurately describes standard changes in ITIL 4. Standard changes are routine, low-risk, and have a well-understood implementation process, allowing them to be pre-authorized by the change authority. This pre-approval means they do not require additional authorization each time they are implemented, as long as they strictly follow their established, predefined procedure, which ensures efficiency and consistent execution.

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