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ITIL4F ITIL Guiding Principles Practice Question
Drag and drop the steps of the continual improvement model into the correct order.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
What is the vision?, Where are we now?, Where do we want to be?, How do we get there?, Take action.
The continual improvement model starts with defining the vision, then assessing the current state, defining the target, planning the improvement, and finally taking action.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
What is the vision?, Where are we now?, Where do we want to be?, How do we get there?, Take action.
Why this is correct
This sequence accurately represents the ITIL 4 Continual Improvement Model. It begins with 'What is the vision?' to establish strategic direction, followed by 'Where are we now?' for current state assessment. 'Where do we want to be?' defines the desired future state, leading to 'How do we get there?' for planning the necessary steps. Finally, 'Take action.' involves implementing the planned improvements to achieve the vision.
- ✗
Where are we now?, What is the vision?, Where do we want to be?, How do we get there?, Take action.
Why it's wrong here
This order is incorrect because the Continual Improvement Model must begin with 'What is the vision?'. Establishing a clear vision provides the overarching purpose and strategic context for all subsequent improvement activities. Without first defining the vision, assessing 'Where are we now?' lacks direction and may lead to misaligned or ineffective improvement efforts that do not contribute to organizational objectives.
- ✗
What is the vision?, Where do we want to be?, Where are we now?, How do we get there?, Take action.
Why it's wrong here
This sequence is flawed because 'Where do we want to be?' (defining the target state) should logically follow 'Where are we now?' (assessing the current state). It is essential to thoroughly understand the existing baseline, capabilities, and limitations before setting realistic and achievable improvement goals. Defining a target state prematurely, without current state knowledge, risks establishing unrealistic objectives or missing critical improvement opportunities.
- ✗
What is the vision?, Where are we now?, How do we get there?, Where do we want to be?, Take action.
Why it's wrong here
This order is incorrect because 'How do we get there?' (planning the improvement) must occur after 'Where do we want to be?' (defining the target state). The 'How' step involves formulating specific actions and strategies to bridge the gap between the current and desired states. Without a clearly articulated target state, the improvement plan lacks a defined destination, making it impossible to create effective, measurable steps for achieving the intended outcomes.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.