ITIL4F ITIL Management Practices Practice Question
An organization is implementing a new monitoring tool. Which type of event should trigger an immediate response from the IT team?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Exception event
Exception events indicate a failure or breach of threshold and require immediate action.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Scheduled event
Why it's wrong here
A scheduled event refers to a planned activity or a routine check that is expected to occur at a specific time, such as a nightly backup completion or a system health check. While a monitoring tool might report on scheduled events, the event itself indicating a deviation or issue, especially from a new tool, is not inherently a scheduled event. These events are typically for confirmation of routine operations, not for flagging unexpected problems that require immediate attention.
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Exception event
Why this is correct
An exception event signifies a critical deviation from the expected normal operation of a service or component, often indicating a service degradation or failure. When a new monitoring tool identifies an issue, particularly one that warrants attention, it is typically flagging an unexpected condition that requires immediate investigation and potential intervention to restore service or prevent further impact. These events demand prompt action due to their potential for significant business disruption.
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Warning event
Why it's wrong here
A warning event indicates a potential deviation from normal operation or a condition that might lead to a service impact if not addressed, but it does not yet represent a critical failure. These events suggest that a threshold has been approached or a minor issue has occurred, prompting investigation or preventative action, but typically without the urgency associated with an immediate service outage. While important, they usually allow for a more considered, non-urgent response.
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Informational event
Why it's wrong here
Informational events are routine occurrences that simply record the status or activity of a service or component without indicating any deviation or issue. They are primarily for logging, auditing, or providing context for other events, and do not typically require any operational action or intervention. An event from a new monitoring tool that signals a problem would inherently require action, making it more than just an informational update for awareness.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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