ITIL4F ITIL Management Practices Practice Question
An organization has a change policy that requires all changes to be assessed and authorized by the Change Authority. A pre-approved change that has a low risk and follows a defined procedure is known as which type of change?
⚠ Common exam trap
It's easy for candidates to confuse 'pre-approved' with 'normal change' because they think all changes need individual authorization, but ITIL 4 explicitly separates standard changes as pre-approved by definition, not requiring per-change authorization.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard change
A standard change is a pre-approved, low-risk change that follows a defined procedure, such as a password reset or server patch cycle. The ITIL 4 framework defines it as a change that does not require individual assessment or authorization by the Change Authority because its risk is well-understood and the implementation steps are documented in a standard operating procedure (SOP). This matches the description in the question exactly.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Normal change
Why it's wrong here
Normal changes require authorization, but are not pre-approved.
- ✗
Emergency change
Why it's wrong here
Emergency changes are for urgent issues and may have expedited authorization.
- ✗
Service request
Why it's wrong here
Service requests are for standard services, not changes.
- ✓
Standard change
Why this is correct
Standard changes are pre-approved, low risk, and follow a defined procedure.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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