Quick Answer
The answer is Service Configuration Management. This practice is primarily involved because it is responsible for defining, maintaining, and controlling configuration baselines, which are snapshots of the state of a service and its configuration items (CIs) at a given point in time. When an IT team reviews a configuration baseline to identify changes since the last release, they are performing a core activity of Service Configuration Management, which tracks the history and relationships of CIs to support comparison and audit. On the ITIL 4 Foundation exam, this question tests your ability to distinguish between practices that handle releases versus those that manage configuration data; a common trap is confusing Deployment Management, which moves releases into production, with the practice that actually owns the baseline records. Remember the memory tip: if it involves comparing a snapshot of CIs over time, think "Config keeps the baseline, Deployment just ships the line."
This ITIL4F practice question tests your understanding of itil management practices. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An IT team is reviewing the configuration baseline of a service to understand what has changed since the last release. Which practice is primarily involved?
Service Configuration Management
Configuration baselines are part of Service Configuration Management.
Change Enablement
Why wrong: Change Enablement controls changes, not configuration baselines.
Deployment Management
Why wrong: Deployment Management focuses on moving releases to production.
Release Management
Why wrong: Release Management plans and manages releases.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Service Configuration Management
Service Configuration Management manages configuration baselines and CIs. Deployment Management moves releases into production, but configuration baselines are under Service Configuration Management. Release Management oversees releases. Change Enablement authorizes changes.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Service Configuration Management
Why this is correct
Configuration baselines are part of Service Configuration Management.
Related concept
Read the scenario before looking for a memorised answer.
Change Enablement
Why it's wrong here
Change Enablement controls changes, not configuration baselines.
Deployment Management
Why it's wrong here
Deployment Management focuses on moving releases to production.
Release Management
Why it's wrong here
Release Management plans and manages releases.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the ITIL4F exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Identify which ITIL4F exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
ITIL Management Practices — study guide chapter
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FAQ
ITIL Management Practices — This question tests ITIL Management Practices — Read the scenario before looking for a memorised answer..
The correct answer is: Service Configuration Management — Service Configuration Management manages configuration baselines and CIs. Deployment Management moves releases into production, but configuration baselines are under Service Configuration Management. Release Management oversees releases. Change Enablement authorizes changes.
Identify which ITIL4F exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A configuration baseline is used primarily in which practice?
mediumWhy A: Service Configuration Management manages CIs and configuration baselines to support control and auditing.
Last reviewed: Jun 21, 2026
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.
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