ITIL4F Key Concepts of ITIL 4 Practice Question
An IT service provider guarantees 99.9% availability for a critical application. This guarantee is an example of which ITIL 4 concept?
⚠ Common exam trap
Many exam-takers confuse 'Warranty' (fitness for use, including availability guarantees) with 'Utility' (fitness for purpose, or what the service does), leading them to incorrectly select Utility when the question explicitly states a performance guarantee.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Warranty
A 99.9% availability guarantee defines the service's fitness for use in terms of reliability and performance, which aligns directly with the ITIL 4 concept of 'Warranty'. Warranty ensures that the service will meet agreed-upon conditions such as availability, capacity, continuity, and security, making it the correct choice for this scenario.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Warranty
Why this is correct
Warranty provides assurance that the service is fit for use.
- ✗
Utility
Why it's wrong here
Utility is about functionality, not guarantees.
- ✗
Risk
Why it's wrong here
Risk is a possible event; warranty mitigates risk.
- ✗
Output
Why it's wrong here
Output is a deliverable.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.