ITIL4F ITIL Service Value System Practice Question
A company's board of directors has defined that all IT investments must align with the organization's strategic objectives. This is an example of which SVS component?
⚠ Common exam trap
ITIL exams often test the distinction between Governance (which sets direction and policy) and the Service Value Chain (which executes operational activities), leading candidates to mistakenly select the Service Value Chain when the question describes a high-level strategic directive rather than a process step.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Governance
The board of directors defining that all IT investments must align with strategic objectives is a directive that establishes direction, monitoring, and evaluation of the organization's activities. This is the essence of Governance, which is the SVS component responsible for ensuring that the organization's strategy, policies, and decision-making are aligned with stakeholder needs and objectives. Governance provides the framework for evaluating, directing, and monitoring IT investments to ensure they support the overall business strategy.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service Value Chain
Why it's wrong here
The service value chain is a set of activities (plan, improve, etc.), not strategic direction setting.
- ✗
Guiding Principles
Why it's wrong here
Guiding principles are recommendations, not the directive to align with strategy.
- ✗
Continual Improvement
Why it's wrong here
Continual improvement is about ongoing enhancement, not strategic alignment.
- ✓
Governance
Why this is correct
Governance includes the direction and control of the organization.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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