ITIL4F Key Concepts of ITIL 4 Practice Question
A company provides a cloud-based file storage service. Users can store and retrieve files, but the service has no backup or redundancy. Which statement about this service is correct?
⚠ Common exam trap
A common mix-up: candidates confuse utility with warranty: candidates often assume that because a service works (utility), it automatically has warranty, but warranty requires explicit assurance mechanisms like backups or redundancy.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The service has utility but no warranty
Utility is the functionality offered by a service to meet a specific user need, and here the service allows users to store and retrieve files, so it has utility. Warranty ensures the service is available, reliable, and secure; since there is no backup or redundancy, the service lacks warranty. Therefore, option D is correct.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The service has neither utility nor warranty
Why it's wrong here
Utility exists because users can store and retrieve files, so the service does provide fitness for purpose; only warranty is absent through the missing backup and redundancy. The statement is tempting because utility and warranty are assessed together, and it would be correct only if the service delivered no useful function at all.
- ✗
The service has both utility and warranty
Why it's wrong here
This option is incorrect because while the service demonstrates utility by enabling file storage and retrieval, it explicitly lacks warranty. Warranty assures that a service will meet agreed requirements regarding aspects like availability, capacity, continuity, and security. The absence of backup or redundancy means there are no assurances against data loss or service interruption, failing to provide the 'fit for use' aspect crucial for warranty.
- ✗
The service has warranty but no utility
Why it's wrong here
The service clearly offers utility, allowing users to store and retrieve files, which is its primary functional purpose. Conversely, warranty is absent, as there are no provisions for backup or redundancy to assure continuity, availability, or protection against data loss. Therefore, claiming warranty without utility misrepresents both fundamental aspects of the service.
- ✓
The service has utility but no warranty
Why this is correct
The service provides utility by enabling users to successfully store and retrieve their files, fulfilling its core functional purpose. However, it lacks warranty, which encompasses assurances regarding service performance, availability, and continuity. The absence of backup or redundancy means the service cannot guarantee protection against data loss or sustained availability, thus failing to meet the 'fit for use' criteria for warranty.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.