ITIL4F ITIL Management Practices Practice Question
A change that is low risk, pre-approved, and follows a defined procedure is classified as which type of change?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard change
Standard changes are pre-approved, low risk, and follow a defined procedure. Option A is correct. Normal changes require authorization. Emergency changes are for urgent issues and require urgent authorization.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Standard change
Why this is correct
Standard changes are pre-approved and low risk.
- ✗
Service request
Why it's wrong here
A service request is not a type of change; it is a different practice.
- ✗
Normal change
Why it's wrong here
Normal changes require assessment and authorization.
- ✗
Emergency change
Why it's wrong here
Emergency changes are urgent and require fast-track authorization.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.