ITIL4F ITIL Management Practices Practice Question
A change that is low risk, pre-approved, and follows a defined procedure is classified as which type of change?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard change
Standard changes are pre-approved, low risk, and follow a defined procedure. Option A is correct. Normal changes require authorization. Emergency changes are for urgent issues and require urgent authorization.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Standard change
Why this is correct
Standard changes are pre-authorised, low-risk changes with a documented procedure, so they bypass the normal change advisory board review. This matches the stem's three constraints exactly: low risk, pre-approved, and following a defined procedure. Emergency changes need urgent approval, while normal changes require full assessment and authorisation.
- ✗
Service request
Why it's wrong here
A service request is a predefined, low-risk user-initiated ask handled through request fulfilment, not a change classification. Standard changes are the pre-approved, low-risk changes following a defined procedure. Service request is tempting because both are pre-authorised routine work, but the axis is user-initiated demand versus an alteration to a service or component.
- ✗
Normal change
Why it's wrong here
Normal changes require assessment, authorisation and scheduling by the change authority before deployment; they are not pre-approved. Standard changes are pre-authorised, low-risk and follow a defined procedure. Normal change is tempting because it is the default change type, but the stem's pre-approval and defined procedure point to standard.
- ✗
Emergency change
Why it's wrong here
Emergency changes address incidents or security issues needing immediate action, so they bypass the normal assessment and authorisation schedule. Standard changes are pre-approved, low-risk and follow a defined procedure. Emergency change is tempting because both can be pre-authorised, but the axis is urgency and risk, not routine low-risk repetition.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.