An administrator configured a custom incident field of type 'MultiSelect', but analysts complain that they cannot select more than one option when creating a new incident. What is the most likely cause?
Even if a custom field supports multiple values, the layout UI component must also be set to multi-select mode.
Why this answer
Layout configurations must match field types; if the layout element is configured as a single select or dropdown instead of multi-select, or if the field definition itself was incorrectly set, behavior is restricted. Assuming layout field configuration.