Which TWO metrics are essential when evaluating the effectiveness of a SOC operational process?
MTTR measures elapsed time from alert acknowledgement to containment or resolution, capturing the full investigative and remediation effort. It satisfies the stem's effectiveness requirement by quantifying how rapidly the SOC operational process neutralises confirmed threats, exposing escalation, handoff and tooling inefficiencies.
Why this answer
MTTR and MTTA are the standard industry KPIs for measuring SOC operational efficiency and success.