You are configuring a Palo Alto Networks firewall to integrate with an external LDAP server for User-ID. You have configured the LDAP server profile and the User-ID agent, but users are not being identified in the traffic logs. You have verified that the firewall can reach the LDAP server and that the agent is connected. Which action should you take next to troubleshoot the issue?
The User-ID agent must monitor the correct Domain Controller to receive user mapping information. Additionally, the firewall must be configured with the correct source IP of the agent to accept updates. If either is misconfigured, user identification will fail even if connectivity exists. This is a common oversight in User-ID deployments.
Why this answer
When User-ID agent connectivity is established but user mappings are missing, the most likely causes are incorrect Domain Controller monitoring or incorrect agent source IP configuration on the firewall. Verifying that the agent monitors the right Domain Controller and that the firewall recognizes the agent's IP ensures that user mapping data is correctly received and processed.
Exam trap
The trap here is assuming that connectivity alone guarantees user identification, overlooking the need to verify the specific Domain Controller monitoring and agent source IP settings.