mediumMultiple ChoiceObjective-mapped
PCNSA Practice Question: Refer to the exhibit
Exhibit
Refer to the exhibit. admin@PA-220> show system info System info: Hostname: PA-220 Model: PA-220 Serial: 0123456789 Software version: 9.1.4 Operating mode: normal Uptime: 10 days, 5 hours, 23 mins admin@PA-220> show system software status PAN-OS version: 9.1.4 Installed packages: none Latest available: 9.1.7
Refer to the exhibit. The firewall is currently running PAN-OS 9.1.4. The administrator wants to upgrade to the latest available version shown. What should the administrator do first?
⚠ Common exam trap
Watch out — candidates often assume the 'Install' option can directly fetch the image from the support site, but in reality, the download must be performed as a separate step before installation can proceed.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Download the PAN-OS 9.1.7 package from the support site
The firewall is running PAN-OS 9.1.4, and the latest available version shown is 9.1.7. Before any upgrade can be performed, the administrator must first download the PAN-OS 9.1.7 image from the Palo Alto Networks support site. This is a prerequisite step because the upgrade process requires the image file to be present on the firewall or accessible via a valid download path; the firewall cannot install a version it has not yet obtained.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Reset the firewall to factory defaults to ensure a clean upgrade
Why it's wrong here
Factory reset is unnecessary; upgrade can proceed normally.
- ✗
Reboot the firewall to apply pending updates
Why it's wrong here
No pending updates; the upgrade process has not started.
- ✓
Download the PAN-OS 9.1.7 package from the support site
Why this is correct
The package must be downloaded before installation.
- ✗
Directly install the PAN-OS 9.1.7 package
Why it's wrong here
The package must first be downloaded to the firewall.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PCNSA practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PCNSA exam.