SC-900 Practice Question: Describe the capabilities of Microsoft security solutions
Your organization has Microsoft Sentinel deployed. The security operations team needs to automatically respond to a security incident by opening an incident in ServiceNow and sending a notification to a Teams channel. What should you configure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
An automation rule with a playbook
Automation rules in Microsoft Sentinel can trigger playbooks (based on Azure Logic Apps) that integrate with external systems like ServiceNow and Teams. Option B is wrong because workbooks provide visualizations, not automation. Option C is wrong because analytics rules create alerts, not automated responses. Option D is wrong because watchlists are for correlation, not response.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
An automation rule with a playbook
Why this is correct
A playbook, built on Azure Logic Apps, supplies the connectors that create the ServiceNow incident and post the Teams notification, while the automation rule triggers that playbook automatically when the incident is created. This satisfies the requirement for automatic response without manual analyst intervention.
- ✗
A workbook
Why it's wrong here
A workbook only visualises and reports on data already in Microsoft Sentinel; it cannot open ServiceNow incidents or post Teams messages. It is tempting because workbooks suit building interactive dashboards and monitoring views over Log Analytics data, which would be the right choice when the requirement is presenting incident trends rather than triggering automated response actions.
- ✗
An analytics rule
Why it's wrong here
Analytics rules generate alerts and incidents from log queries; they cannot open ServiceNow records or post Teams messages. Automation rules or playbooks handle that response. Analytics rules are the right choice when the requirement is detecting threats and creating incidents from KQL queries.
- ✗
A watchlist
Why it's wrong here
A watchlist stores reference data, such as IP ranges or user lists, for correlation in analytics rules; it performs no actions. Playbooks, triggered by automation rules, are what create ServiceNow incidents and post Teams notifications.
Go deeper
Related to this question
Learn chapter
Microsoft Sentinel
Key term
Security
Security in IT is the practice of protecting systems, networks, and data from unauthorized access, damage, or theft.
Key term
Incident
An incident is a security event that violates an organization's policies or threatens its data, systems, or operations, requiring a structured response.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SC-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SC-900 exam.