This SC-900 practice question tests your understanding of describe the capabilities of microsoft entra. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An organization wants to allow users to reset their own passwords without help desk intervention. Which Microsoft Entra feature should they enable?
Conditional Access
Why wrong: Conditional Access enforces policies.
Self-service password reset
SSPR enables users to reset their own passwords.
Privileged Identity Management
Why wrong: PIM is for managing privileged roles.
Identity Protection
Why wrong: Identity Protection detects risks.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Self-service password reset
Self-service password reset (SSPR) is the Microsoft Entra feature specifically designed to allow users to reset their own passwords without requiring help desk intervention. It enforces security through authentication methods (e.g., phone, email, security questions) and can be configured to meet organizational policies. This directly addresses the scenario of reducing help desk workload for password resets.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Conditional Access
Why it's wrong here
Conditional Access enforces policies.
Self-service password reset
Why this is correct
SSPR enables users to reset their own passwords.
Related concept
Read the scenario before looking for a memorised answer.
Privileged Identity Management
Why it's wrong here
PIM is for managing privileged roles.
Identity Protection
Why it's wrong here
Identity Protection detects risks.
Common exam traps
The trap here is that candidates often confuse Conditional Access (which controls access after authentication) with SSPR (which handles the password reset process itself), leading them to select A because they think 'self-service' implies a policy-based control.
Detailed technical explanation
SSPR works by writing password changes to the on-premises Active Directory via Azure AD Connect password writeback, which requires the Azure AD Premium P1 or P2 license. The feature supports a registration portal (https://aka.ms/ssprsetup) and a reset portal (https://aka.ms/sspr), and administrators can configure the number of authentication methods required (e.g., one or two) and the allowed methods (e.g., mobile app notification, office phone). A common real-world scenario is an organization enabling SSPR for all users but requiring two-factor authentication for resetting passwords to meet compliance requirements.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
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FAQ
Describe the capabilities of Microsoft Entra — This question tests Describe the capabilities of Microsoft Entra — Read the scenario before looking for a memorised answer..
The correct answer is: Self-service password reset — Self-service password reset (SSPR) is the Microsoft Entra feature specifically designed to allow users to reset their own passwords without requiring help desk intervention. It enforces security through authentication methods (e.g., phone, email, security questions) and can be configured to meet organizational policies. This directly addresses the scenario of reducing help desk workload for password resets.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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