This SC-200 practice question tests your understanding of manage a security operations environment. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Your organization uses Microsoft Sentinel. You need to configure a playbook that automatically responds to incidents by creating a support ticket in ServiceNow. Which connector should you use?
HTTP connector
Why wrong: Requires manual API calls and authentication handling.
ServiceNow connector
Provides native integration for creating tickets.
Azure Monitor connector
Why wrong: Used for querying Log Analytics workspaces.
Office 365 Outlook connector
Why wrong: Used for email actions.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
ServiceNow connector
The ServiceNow connector is the correct choice because it provides a direct, pre-built integration between Microsoft Sentinel and ServiceNow, enabling automated creation of incidents or tickets in ServiceNow when a Sentinel incident is triggered. This connector uses the ServiceNow REST API to map Sentinel fields to ServiceNow ticket fields, eliminating the need for custom HTTP calls or additional middleware.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
HTTP connector
Why it's wrong here
Requires manual API calls and authentication handling.
ServiceNow connector
Why this is correct
Provides native integration for creating tickets.
Related concept
Read the scenario before looking for a memorised answer.
Azure Monitor connector
Why it's wrong here
Used for querying Log Analytics workspaces.
Office 365 Outlook connector
Why it's wrong here
Used for email actions.
Common exam traps
The trap here is that candidates may choose the HTTP connector thinking it is more flexible, but the ServiceNow connector is the purpose-built, supported solution that handles authentication and field mapping natively, making it the correct choice for this specific integration.
Detailed technical explanation
The ServiceNow connector leverages the ServiceNow REST Table API (e.g., /api/now/table/incident) to create records, and it supports OAuth 2.0 or basic authentication for secure access. In a real-world scenario, you might use this connector to automatically assign severity levels from Sentinel to ServiceNow priority fields, ensuring that critical security incidents are triaged immediately without manual intervention.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
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FAQ
Manage a security operations environment — This question tests Manage a security operations environment — Read the scenario before looking for a memorised answer..
The correct answer is: ServiceNow connector — The ServiceNow connector is the correct choice because it provides a direct, pre-built integration between Microsoft Sentinel and ServiceNow, enabling automated creation of incidents or tickets in ServiceNow when a Sentinel incident is triggered. This connector uses the ServiceNow REST API to map Sentinel fields to ServiceNow ticket fields, eliminating the need for custom HTTP calls or additional middleware.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 25, 2026
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