PL-900 Practice Question: Describe the business value of Microsoft Power Platform
Your company wants to use AI to analyze customer feedback from surveys and identify common themes. The solution should be built using Microsoft Power Platform. Which capability should you use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
AI Builder
AI Builder provides prebuilt AI models for text classification and entity extraction, enabling analysis of customer feedback to identify common themes. Option A is incorrect because Power Virtual Agents is designed for building conversational chatbots, not for text analysis. Option C is incorrect because Power BI with natural language queries allows users to ask questions about data but does not automatically analyze text for themes. Option D is incorrect because Power Automate is a workflow automation tool that does not include built-in AI capabilities for text analysis.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power Virtual Agents with a topic
Why it's wrong here
Topics define conversation paths, not text analysis.
- ✓
AI Builder
Why this is correct
AI Builder offers text classification and key phrase extraction models.
- ✗
Power BI with natural language queries
Why it's wrong here
Natural language queries are for asking questions, not analyzing themes.
- ✗
Power Automate with a custom connector
Why it's wrong here
Custom connectors connect to external services, not built-in AI.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.