Power Apps Capabilities
Which TWO actions can be performed using Power Apps? (Choose two.)
Quick Answer
The answer is building a mobile app for field service technicians and embedding a custom app into Microsoft Teams. These two actions are correct because Power Apps is a low-code platform that enables users to create custom applications without extensive coding, and it natively supports deployment across mobile devices for offline-capable data entry, while also allowing direct integration into Microsoft Teams as a tab or personal app for seamless collaboration. On the Microsoft Power Platform Fundamentals PL-900 exam, this question tests your understanding of Power Apps’ core capabilities versus other platform tools like Power Automate or Power BI, with a common trap being to confuse app embedding with automation workflows. A helpful memory tip is to think of Power Apps as the “builder” for custom interfaces, whether on a phone or inside Teams, not the “automator” of processes.
⚠ Common exam trap
A common mix-up: candidates confuse the distinct low-code tools in the Power Platform—Power Apps for building apps, Power Automate for workflows, Power BI for dashboards, and Power Virtual Agents for chatbots—and select options that belong to other services.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Embed an app in Microsoft Teams
Option B is correct because Power Apps apps can be published and embedded directly into Microsoft Teams as tabs or personal apps, letting users interact with the app inside the Teams interface. Option C is correct because Power Apps is specifically designed for building low-code mobile and web apps, including canvas apps that field service technicians can run on phones or tablets for inspections, work orders, and data capture. Option A is not the best fit because multi-step approval automation is primarily handled by Power Automate, not Power Apps itself. Option D is not correct because chatbots are built with Microsoft Copilot Studio (formerly Power Virtual Agents), not Power Apps. Option E is not correct because dashboards with sales data are typically created in Power BI rather than Power Apps.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Automate a multi-step approval process
Why it's wrong here
Multi-step approval routing is handled by Power Automate flows, which trigger on events and branch across approvers. Power Apps can call a flow, but the orchestration logic lives in Power Automate; approval workflows are its native purpose.
- ✓
Embed an app in Microsoft Teams
Why this is correct
Power Apps apps can be published to Microsoft Teams as tabs or personal apps, letting users run canvas apps directly within Teams channels and chats. This satisfies the embedding requirement without leaving the Teams interface.
- ✓
Build a mobile app for field service technicians
Why this is correct
Canvas apps run on phones and tablets, letting field service technicians capture work orders, photos and signatures on site. This satisfies the mobile field service scenario, since the app can be published to Power Apps mobile and used offline with Dataverse or SharePoint data.
- ✗
Create a chatbot for customer inquiries
Why it's wrong here
Customer-inquiry chatbots are created with Microsoft Copilot Studio (Power Virtual Agents), which manages conversational topics and channels. Power Apps presents data and captures input through forms; conversational bot authoring sits outside its canvas and model-driven app scope.
- ✗
Create a dashboard with sales data
Why it's wrong here
Dashboards with aggregated sales data are built in Power BI, which connects to datasets and renders visual reports. Power Apps builds interactive forms and canvas apps that read and write records; a dashboard requirement points to Power BI instead.
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Same concept, more angles
2 more ways this is tested on PL-900
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. Which TWO actions can be performed using Power Apps? (Choose two.)
medium- A.Build interactive dashboards with visualizations.
- B.Create a chatbot to answer common questions.
- C.Automate a business process to send email notifications.
- ✓ D.Create a mobile app to capture customer feedback.
- ✓ E.Build a custom portal for external users to submit support tickets.
Why D: Option D is correct because Power Apps is a low-code application development platform specifically designed to build custom apps, including canvas and model-driven mobile apps, so creating a mobile app to capture customer feedback is a core Power Apps capability. Option E is correct because Power Apps Portals (now Power Pages) allow makers to build external-facing, custom websites/portals where external users can authenticate and submit support tickets. Option A is not correct because interactive dashboards with visualizations are primarily built with Power BI, not Power Apps. Option B is not correct because chatbots are created with Microsoft Copilot Studio (formerly Power Virtual Agents), not Power Apps. Option C is not correct because automating business processes such as sending email notifications is handled by Power Automate, not Power Apps.
Variation 2. Which TWO actions can be performed using Power Apps? (Choose two.)
medium- ✓ A.Create a custom mobile app that connects to SharePoint
- B.Create a dashboard with visualizations from multiple data sources
- C.Build a chatbot to answer customer questions
- D.Automate a workflow when a new email arrives
- ✓ E.Embed a canvas app into Microsoft Teams
Why A: Option A is correct because Power Apps is a low-code platform for building custom apps, and its SharePoint connector lets a canvas or model-driven app read and write SharePoint lists directly, making a custom mobile app connected to SharePoint a standard Power Apps scenario. Option E is correct because canvas apps can be published and embedded as tabs or personal apps in Microsoft Teams via the Power Apps app for Teams, so users interact with the app inside Teams. Option B is not a Power Apps action: multi-source dashboards with visualizations are built in Power BI. Option C is not a Power Apps action: chatbots are created with Microsoft Copilot Studio (formerly Power Virtual Agents). Option D is not a Power Apps action: event-driven workflow automation is handled by Power Automate.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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