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PL-900 Practice Question: Which THREE of the following are capabilities of…
Which THREE of the following are capabilities of Power Virtual Agents? (Choose three.)
⚠ Common exam trap
Candidates often confuse Power Virtual Agents' ability to trigger Power Automate flows with the capability to automate complex workflows itself, or assume that conversation analytics includes interactive report generation, which is actually a Power BI feature.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use prebuilt templates for common scenarios
Power Virtual Agents provides a library of prebuilt templates for common chatbot scenarios, such as customer support or FAQ handling, which accelerates development by offering starter content and dialog structures. These templates are designed to be customized, allowing creators to quickly build functional bots without starting from scratch.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Use prebuilt templates for common scenarios
Why this is correct
Templates accelerate bot creation.
- ✓
Escalate conversations to a live human agent
Why this is correct
Escalation is supported.
- ✓
Create chatbots that can be published to websites and Microsoft Teams
Why this is correct
Multi-channel publishing is a key feature.
- ✗
Generate interactive reports from conversation data
Why it's wrong here
Reporting is done in Power BI.
- ✗
Automate complex workflows with conditions
Why it's wrong here
Workflows are done in Power Automate.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.