Approval Request Not Delivered Due to Missing License
A company uses Power Automate to automate approval workflows. An employee reports that an approval request sent to their manager is not being delivered. The manager is listed in Microsoft Entra ID with the correct email address. What is the most likely cause?
Quick Answer
The answer is that the manager does not have a Power Automate license. This is the most likely cause because the approval connector in Power Automate requires each user involved in the workflow—including the approver—to hold a valid license that grants the necessary rights to receive and act on approval requests. Even if the manager is correctly listed in Microsoft Entra ID with the right email, without a Power Automate license the approval request cannot be delivered to their account. On the Microsoft Power Platform Fundamentals PL-900 exam, this question tests your understanding of licensing dependencies within Power Automate, a common trap where candidates assume correct user data alone ensures delivery. Remember that licensing governs feature access, not just identity. A useful memory tip: “No license, no delivery—approvals need a seat to sit in.”
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The manager does not have a Power Automate license.
The most likely cause is that the manager does not have a Power Automate license (Option A). For approval flows in Power Automate, the approver must have a license that includes Power Automate rights (such as a Power Automate per-user plan or a Microsoft 365 license that includes Power Automate capabilities). Even if the manager's email is correctly configured in Microsoft Entra ID, without the appropriate license the approval request cannot be delivered. Option B (deprecated trigger) is unlikely because a deprecated trigger would cause the flow to fail to run entirely, not specifically fail to deliver an approval. Option C (wrong response options) would only affect the approver's ability to respond, not the delivery of the request. Option D (quota limit) would pause the flow itself, not prevent delivery of an individual approval request.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The manager does not have a Power Automate license.
Why this is correct
Approval actions require the approver to have a Power Automate license or appropriate rights.
- ✗
The flow is using a deprecated trigger.
Why it's wrong here
Deprecated triggers would cause flow creation or run failures, not delivery issues.
- ✗
The approval is configured with the wrong response options.
Why it's wrong here
Response options affect the approval outcome but not delivery.
- ✗
The flow is paused due to a quota limit.
Why it's wrong here
Quota limits would pause the flow entirely, not just fail delivery for one request.
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Same concept, more angles
1 more way this is tested on PL-900
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A Power Automate flow that sends approval requests is being used by multiple teams. The flow uses the 'Start and wait for an approval' action. The approver reports that they are not receiving the approval request email. What should you check first?
medium- A.The flow owner's mailbox is full
- ✓ B.The Approvals connector is not properly configured
- C.The flow run history shows a success
- D.The approver’s email address is incorrect in the flow
Why B: The 'Start and wait for an approval' action relies on the Approvals connector to send approval requests. If the connector is not properly configured (e.g., missing required connections or permissions), the approval email may not be sent. Option A is wrong because the flow owner's mailbox does not directly affect approval delivery. Option C is wrong because a successful flow run history indicates the action executed, but does not guarantee the email was delivered. Option D is wrong because the approver's email address is defined within the 'Start and wait for an approval' action; if it were incorrect, the flow would likely fail, but the issue here is about email delivery, not address validity.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.